At PoolVector, we are committed to making your ordering experience seamless and worry-free. From the moment your custom mosaic is crafted to its safe arrival at your doorstep, we handle every step with care and precision.
We believe that exquisite mosaic art should come with no hidden costs. That’s why all orders from PoolVector include free shipping, whether you’re purchasing a pool mosaic, wall medallion, or custom tile artwork.
We partner with DHL, a trusted leader in international logistics, to deliver your order safely and on time. No matter where you are in the world, DHL ensures secure packaging, reliable transit, and full tracking from our studio to your location.
Once your order is confirmed, we provide free digital renders of your mosaic design, giving you a realistic preview of how it will look in your space. After your approval, our team of skilled artisans begins the fabrication process, ensuring every tile is crafted to perfection.
Our standard production time is approximately 5 weeks, allowing us to deliver a high-quality, custom mosaic tailored to your specifications. If you require a faster turnaround, we offer an expedited option (1–3 weeks) for an additional fee to meet your schedule.
Delivery times vary depending on your location. Typically, orders arrive within 3–10 business days after dispatch. DHL Express ensures that even international shipments reach you promptly and securely.
We carefully package every mosaic to prevent damage during transit. If the package shows visible damage upon delivery, please refuse the shipment and contact us immediately. We will coordinate with DHL to resolve the issue.
If you accept a package with damage, claims must be filed directly with the carrier, as PoolVector cannot be responsible once the package is accepted.
After your order ships, you will receive a tracking number to monitor your shipment in real time. For security, a signature is required upon delivery to ensure your mosaic arrives safely.
International orders may be subject to customs fees or taxes, depending on your country’s regulations. These charges are the responsibility of the customer and vary by destination.
If you have questions or concerns about shipping, reach out to our friendly support team at:
We’re here to ensure your PoolVector experience is as smooth and enjoyable as possible.
